Norfolk Southern Corporation
Three Commercial Place
Norfolk, Virginia 23510-2191
September 12,
2014
Dear Valued
Norfolk Southern Customer:
First, we
want to thank you for your continued business. As our traffic volume has
increased, we recognize that our current service is below historical levels and
below our own expectations. That said, we would like to provide you an update
on our investments and actions taken to improve our service product. In this
regard, we plan to provide you with periodic updates which will include service
analysis and outlook, including the potential for service disruptions, to
supplement your regular discussions with Norfolk Southern
representatives.
You may find
our current Customer Service Communication posting on the Norfolk Southern
website, www.nscorp.com, under the section "Ship with
NS."
We thank you
for your business and look forward to continuing to work closely with each of
you to improve service and overall supply chain efficiencies to better serve
your customers.
Donald W.
Seale
Executive
Vice President and Chief Marketing Officer