Received the following via email from Norfolk Southern.
Winter Storm Impacting Southeastern Operations
Customers with shipments normally routed through Alabama, Georgia, North Carolina, South Carolina, and Tennessee, should expect delays of up to 48 hours due to a winter storm impacting much of the Southeast. Updated ETA information is always available through Pacesetter (Norfolk Southern's web based pipeline management tool), and accessNS.
Customers with questions regarding specific shipments should contact the National Customer Service Center.
Customer Service - - 800 635.5768
Customers with questions regarding local service should contact their Central Yard Operations Representative.
Central Yard Operations - - 800 898.4296