Received the following via email.
February 05, 2010
Winter Storm Impacting Mid-Atlantic Operations
A winter storm is bringing heavy snow and wind, to many areas in the Mid-Atlantic region and is moving into the Northeast impacting service in West Virginia, Virginia, Maryland, Delaware, Pennsylvania, New jersey and New York. Customers with shipments moving through these areas should expect delays of up to 48 hours. Local service will also be affected in some of the heaviest hit areas.
Norfolk Southern will be working to restore normal service in these areas as quickly as possible. Customers with questions regarding specific shipments should contact their Customer Service Representative.
Customer Service - 800 635.5768
Central Yard Operations representatives are also available to answer any questions regarding local service (set/pull) in the affected area.
Central Yard Operations - 800 898.4296
February 06, 2010
Winter Storm effecting Operations in the Midwest and Northeast - Force Majeure in effect
A severe winter storm with large amounts of snow, ice and high winds is affecting Norfolk Southern operations in critical traffic areas in the Midwest, Mid-Atlantic and Northeast. Traffic moving through Pennsylvania, Ohio, Maryland, Virginia, New York, New Jersey and the Carolinas is being impacted. Norfolk Southern personnel are working to restore normal operations as soon as possible. Customers with traffic moving through these areas should expect delays of at least 48 hours. Norfolk Southern will continue to monitor this situation and provide updates.
Note to customers with committed service agreements: Norfolk Southern is invoking Force Majeure for traffic moving through these areas effective 6:00am Saturday February 6th, 2010.
Note: Force Majeure is French for "superior force," and is a legal term invoked when one party to a contract cannot fulfill the terms of the contract because of something beyond their control.