Norfolk
Southern rolls out next-generation AccessNS online
customer portal
E-commerce
tool offers efficiency, timely information, ease of
doing business
NORFOLK,
Va., March 6, 2018 – Norfolk Southern has released its
next-generation AccessNS, an e-commerce tool that gives
customers an efficient and convenient one-stop digital
platform to conduct business with the railroad.
The
revamped online portal features faster functionality and a
modern, intuitive user interface that is easy to navigate,
putting customers in the driver’s seat. By selecting
digital “widgets,” customers can create personalized
dashboards that give them quick access to information they
consider most vital to their transportation logistics
needs.
The
overhaul is part of a broader company initiative to drive
business growth and supply-chain value through enhanced
service offerings, including technology that significantly
improves the customer experience.
“We have redesigned AccessNS from the
ground up, giving it a totally new look,” said Fred Ehlers,
vice president information technology and chief information
officer. “Next-generation AccessNS is all about meeting the
unique shipping needs of each customer. We want to provide our
customers with timely and reliable data they need to satisfy
the demands of their customers and grow their business. Our
goal is to be the transportation industry leader in providing
data the way customers want it.”
With
the overhaul, customers can use AccessNS to seamlessly:
·
Track
shipments using interactive maps.
·
Obtain
real-time data on rail car movements, including deliveries
and pickups.
·
Request
pricing, place shipping orders, and manage shipment
exceptions.
Norfolk
Southern’s AccessNS redesign is based on extensive
customer engagement over the past 18 months. The company
plans to use ongoing customer feedback to continuously
improve the AccessNS digital experience. Within the next
several months, Norfolk Southern plans additional updates
to AccessNS and the release of an AccessNS mobile app for
customers on the go.
“Our
launch of the new AccessNS is about facilitating a
low-touch, high-quality service experience on Norfolk
Southern,” said Mike McClellan, vice president industrial
products. “This is just the beginning of our next-generation
digital journey. With input from all of our customers, we
look forward to providing continuous enhancements to the
AccessNS platform to meet the ever-evolving demands of the
market.”
Learn
more about Norfolk Southern’s new digital customer
experience in this
AccessNS
video.
About
Norfolk Southern
Norfolk
Southern Corporation
(NYSE: NSC) is one of the nation’s premier transportation
companies. Its Norfolk Southern Railway Company subsidiary
operates approximately 19,500
route
miles
in 22 states and the District of Columbia, serves every
major container port in the eastern United States, and
provides efficient connections to other rail carriers.
Norfolk Southern operates the most extensive intermodal
network in the East and is a major transporter of coal,
automotive, and industrial products.
Media
Inquiries:
Jon
Glass,
757-629-2789 (jonathan.glass@nscorp.com)
Investor Inquiries:
Clay Moore, 757-629-2861
(clay.moore@nscorp.com)
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