Received the following via email.
February 01, 2011
Winter Storm Impacting Midwest Operations
A major winter storm moving into the Midwest will impact a significant portion of Norfolk Southern's service region from Kansas City, through Missouri, and into northern sections of Illinois, Indiana, Michigan, and Ohio. These areas are expecting significant snow accumulation, ice, and wind with blizzard conditions in some areas. Customers with shipments normally moving through this area should expect delays of up to 48 hours and may also notice routing changes; in coordination with western carriers, some traffic normally moving over Midwestern gateways may be rerouted over other gateways south of the impacted area.
Updated ETA and routing information is always available through Pacesetter (Norfolk Southern's web based pipeline management tool), and accessNS.
Customers with questions regarding specific shipments should contact the National Customer Service Center.
Customer Service - - 800 635.5768
Customers with questions regarding local service should contact their Central Yard Operations Representative.
Central Yard Operations - - 800 898.4296