Friday, May 31, 2013

NS Service Alert - Reroutes Due to Mississippi River Flooding at Hannibal

Received the following via email.

Thursday, May 30, 2013 9:08 AM

Reroutes Due to Mississippi River Flooding at Hannibal

Due to rising Mississippi River levels at Hannibal, Missouri impacting bridge and main line operations, Norfolk Southern is now rerouting shipments normally moving over this route via alternate routes. Consequently customers may see delays of up to 24 hours. Based on current projections the river level will remain at high levels for several days. We are closely monitoring conditions and operations through the area and will provide further updates as conditions change.

The latest ETA and routing information is always available through Pacesetter and accessNS.

Customers with questions regarding specific shipments should contact the National Customer Service Center.

Customer Service Operations at 800-635-5768.

Customer Service Automotive Operations at 888-649-9273.

Customers with questions regarding local service should contact their Operations and Service Support Representative.

Operations and Service Support at 800-898-4296.