Winter Storm Service Advisory – February 10, 2014
Due to extreme weather conditions shipments moving across the Midwest and Northeast have been experiencing delays of 24 to 48 hours. In addition, Winter Storm Pax is expected to contribute to snow and ice conditions across the Southeast and it is anticipated that traffic moving via these routes may also experience delay. In locations where extreme temperatures are combined with snow or ice conditions, some local service may be curtailed. Operations and Service Support are working with customers to coordinate local operations that may be affected.
The latest ETA and routing information is always available through Pacesetter and accessNS.
Customers with questions regarding specific shipments should contact the National Customer Service Center.
Customer Service Operations at 800-635-5768.
Customer Service Automotive Operations at 888-649-9273.
Customers with questions regarding local service should contact their Operations and Service Support Representative.
Operations and Service Support at 800-898-4296