Norfolk Southern Corporation
Three Commercial Place
Norfolk, Virginia 23510-2191
September 12, 2014
Dear Valued Norfolk Southern Customer:
First, we want to thank you for your continued business. As our traffic volume has increased, we recognize that our current service is below historical levels and below our own expectations. That said, we would like to provide you an update on our investments and actions taken to improve our service product. In this regard, we plan to provide you with periodic updates which will include service analysis and outlook, including the potential for service disruptions, to supplement your regular discussions with Norfolk Southern representatives.
You may find our current Customer Service Communication posting on the Norfolk Southern website, www.nscorp.com, under the section "Ship with NS."
We thank you for your business and look forward to continuing to work closely with each of you to improve service and overall supply chain efficiencies to better serve your customers.
Donald W. Seale
Executive Vice President and Chief Marketing Officer