To Norfolk
Southern’s Valued Customers:
As we approach the
Holiday Season and the end of 2014, I want to take this opportunity to thank you
for our business together and your strong support over the past
year.
As we look ahead
into 2015, Norfolk Southern will continue our keen focus and activities to
improve service across our network. Our train and engine crew base is growing,
additional locomotives are being delivered, and we completed not only our normal
maintenance of way work in 2014 but opened major new capacity enhancing
projects. The $160 million expansion of our Bellevue, Ohio classification
terminal was completed this quarter and is now operational. The Englewood
Flyover was completed and became operational this quarter which separated grade
crossings of over 135 commuter, Amtrak and Norfolk Southern freight trains per
day in Chicago, improving speed, capacity, and fluidity. We also completed
enhancements to our Conway Yard near Pittsburgh to improve service for energy
related and industrial products. Finally, we have implemented a well-planned
and rigorous winter operating plan.
These and other
activities at our Company, along with another robust capital plan for 2015 which
will be announced in January, are all targeted to return our service for you our
customers to levels we both expect. Our commitment remains strong to meet that
objective ahead as we work through the winter months with an expectation that
our service recovery process will hit a normalized pace in the second quarter of
2015. I encourage you to continue to check our service updates on our website
for the latest information as we work our way through the winter
months
Thank you again for
your business, your support of Norfolk Southern, and your friendship, and I
extend my very best wishes to each of you for a safe and enjoyable Holiday
Season!
Donald W.
Seale
Executive Vice
President and Chief Marketing Officer
Norfolk
Southern Corporation
Three
Commercial Place
Norfolk, VA
23510-9216
