Winter Storm ION Service Advisory
Due to extreme weather conditions over much of our service area customers may see delays of 24 to 48 hours, particularly on shipments moving across the Midwest and Northeast. In locations where extreme temperatures are combined with snow or ice conditions, some local service has been curtailed; our Operations and Service Support representatives are contacting customers affected.
The latest ETA and routing information is always available through Pacesetter and accessNS.
Customers with questions regarding specific shipments should contact the National Customer Service Center.
Customer Service Operations at 800-635-5768.
Customer Service Automotive Operations at 888-649-9273.
Customers with questions regarding local service should contact their Operations and Service Support Representative.
Operations and Service Support at 800-898-4296.