Thursday, November 20, 2014

NS Service Alert - Extreme Lake Effect Snow in Buffalo Area

Received the following via email. 

Service Alert - Extreme Lake Effect Snow in Buffalo Area

Norfolk Southern operations have been impacted by extreme lake effect snow in the Buffalo, NY area.  Record setting snowfall, road conditions, and road closures have curtailed Norfolk Southern operations in and around the Buffalo area.  Customers with rail traffic destined to or originating in the Buffalo area will see a disruption of service over the next few days.  Shipments normally moving through western New York will be detoured over other routes, likely resulting in additional transit time with 24-48 hour delays.

Customers with questions regarding specific shipments should contact the National Customer Service Center.

Customer Service Operations at 800-635-5768.
Customer Service Automotive Operations at 888-649-9273. 

Customers with questions regarding local service should contact their Operations and Service Support Representative.

Operations and Service Support at 800-898-4296.