Thursday, June 18, 2015

NS Service Alert - Heavy Rains and Bridge Washout Impacting NS Operations in the Midwest (Update)

Received the following via email. 

Wed, 17 Jun 2015 13:25:46

Heavy Rains and Major Bridge Washout Impacting Norfolk Southern Operations in the Midwest  (Update)

The bridge damaged by flood waters near Huntington, IN Tuesday June 16th has been repaired and opened to rail traffic.  Due to the heavy backlog of traffic and the expectation of more heavy rains in the area over the next few days from the remnants of  Tropical Storm Bill customers with traffic moving through this area should continue to expect delays of 48-72 hours.  NS personnel remain on-site to monitor this situation and updates will be provided as necessary.   
The latest ETA and routing information is always available through Pacesetter and accessNS. 

Customers with questions regarding specific shipments should contact the National Customer Service Center. 

Customer Service Operations at 800-635-5768.
Customer Service Automotive Operations at 888-649-9273. 

Customers with questions regarding local service should contact their Operations and Service Support Representative. 

Operations and Service Support at 800-898-4296