Received the following via email on Thursday, 3/29/12.
Final Update on Derailment in Indiana
Norfolk Southern has restored operations at the derailment site near Ligonier, Indiana (between Elkhart and Toledo). Train operations are beginning to return to normal routes and schedules, but due to a number of shipments holding in the area, customers may continue to see some delays until the backlog is cleared. Updated ETA and routing information is always available through Pacesetter (Norfolk Southern's web based pipeline management tool), and accessNS.
Customers with questions regarding specific shipments should contact the National Customer Service Center.
Customer Service Operations - - 800 635.5768