Thursday, March 29, 2012

Norfolk Southern Service Alert - Derailment in Indiana May Cause Delays

Received the following via email on Tuesday, 3/27/12.

An eastbound Norfolk Southern train derailed early Tuesday morning, west of Ligonier, Indiana (between Elkhart and Toledo), impacting both main lines at this location. Norfolk Southern is rerouting trains normally moving over this route in coordination with other carriers as well as over alternate routes on Norfolk Southern.

Customers with shipments normally moving over this route may encounter delays of 24 to 48 hours. Updated ETA and routing information is always available through Pacesetter (Norfolk Southern's web based pipeline management tool), and accessNS.

Customers with questions regarding specific shipments should contact the National Customer Service Center.

Customer Service Operations - - (800) 635-5768