Received the following via email.
CSX CTO: CUSTOMER COLLABORATION HELPS DRIVE SERVICE IMPROVEMENTS AND
JACKSONVILLE, Fla. - November 22, 2013 - Cindy Sanborn, CSX (NYSE:
CSX) vice president and chief transportation officer, today told the
RailTrends annual conference in New York City that a stronger focus on
customer collaboration and improved utilization of key resources such as
locomotives and rail cars
are contributing to the company's ability to
respond effectively to market changes.
"Growth in our merchandise and
intermodal sectors - the most service-sensitive parts of our business -
means that the dual goal of focusing on asset utilization while gathering
customer feedback is imperative to continue delivering the high levels of
service to which they are accustomed," Sanborn said.
resource planning model, which improves the capability to deploy locomotives
and rail cars, has helped drive ongoing productivity savings. Those savings,
along with a 6 percent gain in merchandise and intermodal business since
2011, have helped offset a 21 percent decline in coal volume during that
period. Sanborn shared the example of improved planning for dynamic
locomotive utilization, which is expected to create $20 million alone in
productivity savings in 2013. CSX is on track to exceed $150 million in
total productivity savings this year.
In addition to productivity
savings, CSX is creating value through programs like Service Excellence,
which emphasizes customer engagement and service execution at all levels of
the organization. With the help of customer input, the company is improving
railcar utilization, transit times and real-time customer communication,
supporting better planning for both customers and CSX.
service and coordination help set a foundation for our long-term growth,"
Sanborn said. "Our customer satisfaction levels are at an all-time high, and
we continue to focus on using our assets more efficiently and incorporating
customer feedback to achieve our company-wide goal of being the safest, most
progressive railroad, relentless in the pursuit of customer and employee
CSX, based in Jacksonville, Florida, is a
premier transportation company. It provides rail, intermodal and
rail-to-truck transload services and solutions to customers across a broad
array of markets, including energy, industrial, construction, agricultural,
and consumer products. For more than 185 years, CSX has played a critical
role in the nation's economic expansion and industrial development. Its
network connects every major metropolitan area in the eastern United States,
where nearly two-thirds of the nation's population resides. It also links
more than 240 short-line railroads and more than 70 ocean, river and lake
ports with major population centers and small farming towns alike. More
information about CSX Corporation and its subsidiaries is available at www.csx.com. Like us on Facebook (http://www.facebook.com/OfficialCSX)
and follow us on Twitter (http://twitter.com/CSX).