Wednesday, December 11, 2013

NS Service Alert Update on Wash Out - East of Kenova, WV *

Received the following via email.

Update on Wash Out – East of Kenova, WV

Track repairs continue at the wash-out site six miles east of Kenova, WV.  Track 2 was opened last night and work continues on track 1 and the adjacent siding with the expectation these tracks will re-open Thursday afternoon.   

All current traffic has resumed normal routing. Customers should expect delays of 24 to 48 hours until the final 2 tracks are back in service and normal operations are fully restored. 

The latest ETA and routing information is always available through Pacesetter and accessNS. 

Customers with questions regarding specific shipments should contact the National Customer Service Center. 

Customer Service Operations at 800-635-5768.
Customer Service Automotive Operations at 888-649-9273. 

Customers with questions regarding local service should contact their Operations and Service Support Representative. 

Operations and Service Support at 800-898-4296.