Update on Wash Out – East of Kenova, WV
Track repairs continue at the wash-out site six miles east of Kenova, WV. Track 2 was opened last night and work continues on track 1 and the adjacent siding with the expectation these tracks will re-open Thursday afternoon.
All current traffic has resumed normal routing. Customers should expect delays of 24 to 48 hours until the final 2 tracks are back in service and normal operations are fully restored.
Customers with questions regarding specific shipments should contact the National Customer Service Center.
Customer Service Operations at 800-635-5768.
Customer Service Automotive Operations at 888-649-9273.
Customers with questions regarding local service should contact their Operations and Service Support Representative.
Operations and Service Support at 800-898-4296.