Wednesday, December 11, 2013

NS Service Alert - Wash Out - East of Kenova, WV *

Received the following via email.

Wash Out – East of Kenova, WV

Heavy storms and severe rain occurring across the Eastern U.S. have resulted in a wash-out six miles east of Kenova, WV. Track repairs are currently underway and further updates will be provided.

Customers may see traffic moving via alternate routes to avoid heavily exposed areas, and could expect delays of 24 to 48 hours. 

The latest ETA and routing information is always available through Pacesetter and accessNS. 

Customers with questions regarding specific shipments should contact the National Customer Service Center. 

Customer Service Operations at 800-635-5768.
Customer Service Automotive Operations at 888-649-9273. 

Customers with questions regarding local service should contact their Operations and Service Support Representative. 

Operations and Service Support at 800-898-4296.