Monday, July 10, 2017

Notice of upcoming changes to Empire Service

received via email

Select trains will use Grand Central Terminal this summer. Learn more.
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                                                    Renewal Penn
In our efforts to continue providing you with a safe and reliable travel experience, Amtrak® is accelerating already scheduled work to strengthen and improve operations at New York Penn Station during the summer. The Infrastructure Renewal program will advance several years of already planned work to improve conditions of tracks, switches, and other infrastructure at Penn Station into less than two months.

Along with the previously announced service adjustments, the work will require three northbound and three southbound Empire Service® trains to/from Albany to use Grand Central Terminal [NYG] instead of New York Penn Station [NYP]. This change will affect schedules on weekdays from July 10 through September 1, 2017. If you are traveling on Empire Service trains via Grand Central Terminal this summer, here are a few things to keep in mind:
Schedules are now up to date for checking departure and arrival times or booking travel. Anyone with an impacted existing reservation has been contacted with new travel information.
Taxis and local transit are available for transferring between New York Penn Station and Grand Central Terminal. We encourage allowing for extra time if transferring between stations.
If you need assistance, Amtrak conductors will be available to help during boarding and detraining.
If you need additional assistance from an Amtrak ticket agent or other station employee, we recommend booking Empire Service trains that use New York Penn Station.
There are many ways to stay informed about the Infrastructure Renewal at New York Penn Station project:
Learn more at
Subscribe to email or text alerts at or when booking your trip
Check your train status on or the Amtrak mobile app
Follow @AmtrakNEC on Twitter for timely updates
Provide feedback at
We appreciate your patience and thank you for riding Amtrak.
Amtrak, Amtrak Guest Rewards, and Empire Service are registered service marks of the National Railroad Passenger Corporation.