Recovery efforts are underway to restore service to areas impacted by Hurricane Irma. Norfolk Southern is removing trees from the tracks and assessing overall track conditions. Routes are being restored to service as it is safe to do so, and NS has started to meter in traffic accordingly. Regional flooding and power outages continue to affect the areas impacted by the storm.
Norfolk Southern will be working with customers in these locations to identify switching needs and service plans as recovery progresses. Once service is restored to affected routes, customers should continue to expect delays of 48 to 72 hours for traffic moving through and to all areas that have been impacted by the storm. Customers with questions regarding local service should contact their Operations and Service Support, Unit Train, Automotive, or Intermodal representative.
Ongoing updates will be provided as storm recovery efforts continue.
The latest ETA and routing information is always available through Pacesetter and accessNS.
Operations and Service Support at 800-898-4296
Automotive Operations at 888-649-9273
Unit Train Services at 404-979-5241
Intermodal Operations at 800-497-2919