Winter Storm Octavia Impacting Operations in the Midwest, Ohio Valley, Northeast and Mid-Atlantic areas
Norfolk Southern operations in the Midwest, Ohio Valley, Northeast and Mid-Atlantic areas are expected to be impacted over the next several days by heavy snow, blizzard conditions and sub-zero temperatures in association with Winter Storm Octavia. Customers should expect delays of 24-48 hours on traffic moving through these areas.
Customers with questions regarding specific shipments should contact the National Customer Service Center.
Customer Service Operations at 800-635-5768.
Customer Service Automotive Operations at 888-649-9273.
Customers with questions regarding local service should contact their Operations and Service Support Representative.
Operations and Service Support at 800-898-4296.