Wednesday, August 31, 2011

Update on NS Service Restoration Following Hurricane Irene

Received the following via email.

Update on Service Restoration Following Hurricane Irene

Norfolk Southern continues to make good progress in restoring operations following Hurricane Irene. Operations in North and South Carolina and Virginia have generally returned to normal, with a few areas where power has yet to be restored.

On the Delmarva Peninsula, high water and power outages remain in a few areas around Edgemoor, but trains have begun moving into the area.

In the Philadelphia/South Jersey area, normal operations have generally been restored, however, some track areas are still under repair. Flooding along the Raritan River has receded, allowing operation of trains into the North Jersey area.

Repair work on washouts continues in the area around Binghamton, New York, impacting Norfolk Southern shipments into areas of New England. An embargo of some shipments in this area will remain in effect until repairs are completed later this week (Embargo No. NS000811; information available at

Customers with shipments moving into these areas should continue to expect delays for the next few days, as the backlog of shipments moves into the area. Updated ETA and routing information is always available through Pacesetter (Norfolk Southern's web based pipeline management tool), and accessNS.

Customers with questions regarding specific shipments should contact the National Customer Service Center.
Customer Service - - 800 635.5768

Customers with questions regarding local service should contact their Central Yard Operations Representative.
Central Yard Operations - - 800 898.4296